Resolved incident

Beacon Issues

Help Scout · Minor · Started

Duration
1h 18m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We’re currently investigating reports of issues with slow behavior and loading in Live Chat. We will continue to update as we have more information.

  2. Monitoring

    Help Scout

    A fix is now in place, and Live Chat behavior is normalizing. Our Engineering Team is continuing to monitor the situation.

  3. Monitoring

    Help Scout

    Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

  4. Resolved

    Help Scout

    Live Chat behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!