App Access Issues

Resolved

Minor impact

Started

Lasted 2h 16m

View official incident ↗

Updates

  1. Resolved

    Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

  2. Monitoring

    The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.

  3. Investigating

    We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.