Resolved incident

App Access Issues

Help Scout · Minor · Started

Duration
2h 16m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Help Scout

    We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.

  2. Monitoring

    Help Scout

    The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.

  3. Resolved

    Help Scout

    Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.