Resolved incident

API and Web App May be Unavailable to Some Users

Honeybadger · Minor · Started

Duration
1h 33m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We have switched all affected systems to new certificates and everything is back to normal.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Honeybadger

    We have switched all affected systems to new certificates and everything is back to normal.

  2. Monitoring

    Honeybadger

    We are in the process of issuing new certificates from a different CA, to work around Comodo's issue.

  3. Monitoring

    Honeybadger

    The unavailability is being caused by an upstream SSL problem. Comodo (our CA) is being flagged as "untrusted" by clients. See this tweet for an example: https://twitter.com/aitorpazos/status/1266703889786691584 We are currently monitoring the situation, as well as investigating other solutions.

  4. Investigating

    Honeybadger

    We have experienced a drop in external traffic which leads us to believe that some customers may not currently be able to access our service. At this time we suspect that the issue is caused by network problems outside of our own systems, and we are currently investigating to confirm this.