Lumen by Talkwalker Help Center - "Invalid requester" access error

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   3 months ago

   Hootsuite

   We are currently aware of an issue preventing access to the Talkwalker Help Center. Customers attempting to access the Help Center are encountering an "Invalid requester" error. Our team is actively investigating and working to resolve this as soon as possible. We'll post an update here as soon as we have more information. Please subscribe to our status page to receive status updates.

2. Monitoring

   3 months ago

   Hootsuite

   Our team has identified the root cause of the issue affecting the Talkwalker Help Center and has released a fix. Users should now see improved access going forward. Our teams will continue to monitor the situation. If you continue to experience any issues with the Talkwalker Help Center, please reach out to our Customer Support team.

3. Resolved

   3 months ago

   Hootsuite

   We are able to confirm that the issues affecting Talkwalker Help Center have been resolved. Users can now successfully access the Help Center without encountering the "Invalid requester" error. If you continue to experience issues, please reach out to our support team.