Resolved incident
Experiencing login issues with Mozilla Firefox & Safari
Hootsuite · Minor · Started
- Duration
- 43m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
We have resolved the issues related to the login flow when accessing the Hootsuite platform via Safari 26.6 and Mozilla Firefox version 153.01. If you continue to have issues logging into your Hootsuite dashboard via Safari or Mozilla Firefox please reach out to our customer support team. Thank you for your patience.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Hootsuite
We are aware of some issues impacting the login flow when accessing the Hootsuite platform via Safari 26.6 and Mozilla Firefox version 153.01, when upon clicking "Sign In," the page reloads and clears all entered credentials without redirecting to the dashboard or displaying an error message. While we are currently unable to reproduce the issue, our team is actively investigating and will provide further updates as they become available. Thank you for your kind patience and understanding.
Resolved
Hootsuite
We have resolved the issues related to the login flow when accessing the Hootsuite platform via Safari 26.6 and Mozilla Firefox version 153.01. If you continue to have issues logging into your Hootsuite dashboard via Safari or Mozilla Firefox please reach out to our customer support team. Thank you for your patience.