Past incident

Hostinger Dashboard Service API Issue

Hostinger · Critical · Started

Duration
Unavailable
Severity
Critical
Status
No longer listed as active

Summary

Critical · No longer listed as active

A fix has been pushed and we are now monitoring the results. Hostinger Dashboard, API and hPanel should now be working as expected. We will provide another update when needed. We apologize for the inconvenience caused.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Hostinger

    We are currently investigating this issue.

  2. Investigating

    Hostinger

    We are aware that Hostinger Dashboard and service API is currently not loading for some users, and related services such as Website Builder may also be unavailable. Our team is actively investigating and working on a fix. We will share an update as soon as possible.

  3. Investigating

    Hostinger

    Our team is still actively investigating and working on a fix. We will share an update as soon as possible.

  4. Identified

    Hostinger

    We've identified the cause of this issue. Our third-party cloud provider, Google Cloud, is having a network outage that is affecting Hostinger Dashboard, the service API, Website Builder, Kodee and checkout. Websites hosted with Hostinger are not affected and continue to work normally. Google has confirmed the issue and is working on a fix. We've reached out to them and are following their progress closely. We'll post another update as soon as we have more information.

  5. Identified

    Hostinger

    Google notified us the outage was caused by a power failure at one of their data centers. They are working on restoring service but haven't given a recovery time yet. Hostinger Dashboard, the service API, Website Builder, Kodee and checkout are still unavailable. Websites hosted with Hostinger are not affected and continue to work normally. We'll post another update as soon as we hear more from Google.

  6. Identified

    Hostinger

    Google has now confirmed this outage on its public status page and says its engineers are still working on it. They haven't given a recovery time yet. Hostinger Dashboard, the service API, Website Builder, Kodee and checkout are still unavailable. Websites hosted with Hostinger are not affected and continue to work normally. We're sorry for the disruption and will post another update as soon as services start coming back.

  7. Monitoring

    Hostinger

    Hostinger Dashboard and the service API are not fully available yet. Some users can't log in to Hostinger Dashboard, and hosting plans and their settings can't be managed at the moment. Websites hosted with Hostinger are not affected and continue to work normally. Our team is currently working to restore normal service levels. We will provide the next update within 30 minutes. We apologize for the inconvenience caused.

  8. Monitoring

    Hostinger

    Hostinger Dashboard and the service API are not fully available yet. Some users can't log in to Hostinger Dashboard, and hosting plans and their settings can't be managed at the moment. Websites hosted with Hostinger are not affected and continue to work normally. Our team is currently working to restore normal service levels. We will provide the next update within 30 minutes. We apologize for the inconvenience caused.

  9. Monitoring

    Hostinger

    A fix has been pushed and we are now monitoring the results. Hostinger Dashboard, API and hPanel should now be working as expected. We will provide another update when needed. We apologize for the inconvenience caused.