Connectivity issues to CDN-enabled websites for some Australian ISPs

Resolved

Minor impact

Started

Lasted 25h 52m

View official incident ↗

Updates

  1. Resolved

    The issue affecting connectivity to our Sydney CDN edges for TPG users has been resolved. Normal service has been restored.

  2. Monitoring

    We've implemented a fix for the connectivity issues affecting CDN-enabled websites for some Australian ISPs. We're monitoring service recovery to confirm stability.

  3. Identified

    We've identified the cause of the issue affecting visitors on some Australian networks, including TPG, iiNet, Internode, and Vodafone AU. As a temporary mitigation, Australian CDN traffic has been rerouted, and we are monitoring service while our team continues work on the underlying issue. We'll post a further update once the root cause is resolved and the traffic reroute has been disabled.

  4. Investigating

    We're investigating an issue affecting visitors on some Australian networks, including TPG, iiNet, Internode, and Vodafone AU, particularly in Victoria and Tasmania. Affected visitors may be unable to load websites that use Hostinger CDN, as connections time out. Temporary mitigations have been applied while our team continues to investigate the root cause. We apologize for the inconvenience.

  5. Investigating

    We're investigating an issue affecting visitors on some Australian networks, including TPG, iiNet, Internode, and Vodafone AU, particularly in Victoria and Tasmania. Affected visitors may be unable to load websites that use Hostinger CDN, as connections time out. Our team is working to restore normal service. We apologize for the inconvenience.

  6. Investigating

    We're currently investigating the issue, and will provide an update soon.

  7. Investigating

    Some visitors in Australia may be unable to load websites that use Hostinger CDN. Connections time out. Mainly affected are TPG Telecom networks (TPG, iiNet, Internode and Vodafone AU), especially in Victoria and Tasmania. Visitors on other providers are not affected. The cause is a network routing issue between these providers and our Sydney CDN location. We are working with our network partners to resolve it. Workaround: If your visitors are affected, you can temporarily turn off CDN for your website in hPanel (Websites → Manage → Performance → CDN).