Some HubSpot tools may be unavailable for some users

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   4 months ago

   HubSpot

   We are investigating an issue impacting some HubSpot tools. We will provide an update when we have more information.

2. Identified

   4 months ago

   HubSpot

   We estimate that we will restore service in the next 15 minutes. We are mitigating impact from a permissions issue which we believe is caused by a bad production configuration change. We are reverting the change. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

3. Resolved

   4 months ago

   HubSpot

   Between 03:48 PM (UTC -04:00) and 04:46 PM (UTC -04:00), many customers in all regions experienced issues with the Files tool. This was caused by a configuration issue. As of 04:46 PM (UTC -04:00), our Files tool is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.