HubSpot may be unavailable for some users

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   HubSpot

   We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

2. Investigating

   7 months ago

   HubSpot

   commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools have been unavailable in North America since 11:44 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

3. Identified

   7 months ago

   HubSpot

   We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a bad production configuration change. We are failing over to a healthy node. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

4. Resolved

   7 months ago

   HubSpot

   Between 11:44 AM (UTC -04:00) and 12:18 PM (UTC -04:00), all customers in North America experienced issues with all impaired tools. This was caused by a database impairment. As of 12:18 PM (UTC -04:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.