Resolved incident

The Salesforce integration is unavailable for some customers

HubSpot · None · Started

Duration
7h 18m
Severity
None
Status
Resolved

Summary

None · Resolved

Between 09:26 AM EDT (UTC -04:00) and 05:21 PM EDT, some customers in North America, Europe, the Asian Pacific experienced issues with our Salesforce integration. This was caused by a bad system configuration change. As of 05:21 PM EDT, our systems are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    HubSpot

    We have identified an issue with our Salesforce integration. Some customers may find that their integration has been unexpectedly disconnected and is temporarily unavailable in the App Marketplace. We're actively investigating the cause and working to restore full functionality.

  2. Identified

    HubSpot

    We have identified the issue with our Salesforce integration causing it to be unavailable for some customers since 9:26AM EST today. We're addressing the cause of this issue and expect all data to refresh once back online. We will be back with an update within 1 hour.

  3. Identified

    HubSpot

    We have identified the issue with our Salesforce integration. We are continuing to work on addressing the cause and restore full functionality. We will be back with an update within 30 minutes.

  4. Identified

    HubSpot

    We have identified the issue with our Salesforce integration. We are continuing to work on restoring full functionality.

  5. Identified

    HubSpot

    We have identified the issue with our Salesforce integration. We continue working to restore full functionality. We will be back with an update within an hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

  6. Resolved

    HubSpot

    Between 09:26 AM EDT (UTC -04:00) and 05:21 PM EDT, some customers in North America, Europe, the Asian Pacific experienced issues with our Salesforce integration. This was caused by a bad system configuration change. As of 05:21 PM EDT, our systems are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.