Delay in Purge requests

Event timeline

How this incident unfolded, from the official status page.

1. Resolved

   almost 2 years ago

   imgix

   The purge queue and purge time has been stable since the last provided update.

2. Monitoring

   almost 2 years ago

   imgix

   We are continuing to monitor for any further issues.

3. Monitoring

   almost 2 years ago

   imgix

   A fix has been implemented and new purge requests should again complete within expected times. We are continuing to monitor the situation.

4. Identified

   almost 2 years ago

   imgix

   Purge requests for images that use any of the below AI-parameters have been restored, but we are still observing longer purge times with a high queue. - bg-replace - compositions (any two or more ai features composed together, like bg-remove=true&upscale=true) We are looking at different approaches and will update accordingly.

5. Identified

   almost 2 years ago

   imgix

   The issue has been identified and we are working on a fix. To speed up processing of queued purge requests, we will have to temporarily disable purge requests for images that use any of the following AI-parameters: - bg-replace - compositions (any two or more ai features composed together, like bg-remove=true&upscale=true)

6. Investigating

   almost 2 years ago

   imgix

   We have identified an issue with our purging service, causing new purge requests to be delayed in execution. (10mins+) Rendering services remain unaffected.