Slack app is failing

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 4 years ago

   incident.io

   We are investigating an issue where a large number of requests to Slack are failing. This is impacting the Slack app and any web dashboard functionality that depends on a Slack connection.

2. Investigating

   over 4 years ago

   incident.io

   Slack has confirmed an issue on their end. They'll be tracking this incident at: https://status.slack.com/2022-02/3083852db30af86f

3. Monitoring

   over 4 years ago

   incident.io

   Our monitoring suggests Slack API requests are now mostly successful. Waiting on Slack to confirm they're recovered, but our (incident.io) Slack app and website should be useable now.

4. Monitoring

   over 4 years ago

   incident.io

   Slack has updated their incident to full outage. Our monitoring suggests API calls are still coming through fine, but will keep watch for more turbulence!

5. Monitoring

   over 4 years ago

   incident.io

   Not much of an update from us, other than Slack suggest things are mostly fine (and our monitoring supports that!) but you may still have a few issues. Their advice is to "Command + Shift + R (Mac) or Ctrl + Shift + R (Windows/Linux)" if your Slack is struggling, which should help reconnect you. This is the last update we'll give – assuming everything continues to be fine – until Slack close their incident.

6. Resolved

   over 4 years ago

   incident.io

   Final update to say Slack officially closed their incident at 7:24 PM GMT, while we saw our last errors at 3:45 PM GMT. We don't expect any further interruption to incident.io products as a result of this incident.