We're seeing intermittent issues with our app

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   almost 4 years ago

   incident.io

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. Investigating

   almost 4 years ago

   incident.io

   Both the Slack app, and web dashboard are failing intermittently.

3. Investigating

   almost 4 years ago

   incident.io

   We're having an incident at the moment that's affecting both the Slack app and web dashboard. We're looking into this right now, and will update again shortly.

4. Investigating

   almost 4 years ago

   incident.io

   Our engineers are working to identify the exact cause of the issue. Please bear with us. We'll update again shortly.

5. Monitoring

   almost 4 years ago

   incident.io

   Our web dashboard and Slack app are both up-and-running again. We're still investigating the issue, and will continue to provide updates.

6. Monitoring

   almost 4 years ago

   incident.io

   Things are continuing to look good here, but we're still digging into what happened. We've got our best folks on it.

7. Investigating

   almost 4 years ago

   incident.io

   We're seeing issues again and we're continuing to investigate. Apologies for any inconvenience. We'll update again shortly.

8. Identified

   almost 4 years ago

   incident.io

   We believe we've identified the problem, and a fix is on its way to production.

9. Identified

   almost 4 years ago

   incident.io

   We're back again, and this time for good we believe. We're continuing to monitor for now, but expect smooth sailing at this point.

10. Resolved

    almost 4 years ago

    incident.io

    All's good here now. Thanks for bearing with us and apologies for any inconvenience this caused. We'll share more details of what happened next week.

11. Postmortem

    almost 4 years ago

    incident.io

    We’ve shared a technical write-up about the causes of this incident and steps we’ve taken to improve reliability here: [https://incident.io/blog/intermittent-downtime](https://incident.io/blog/intermittent-downtime)