Resolved incident

Duplicate Jira tickets created

incident.io · Minor · Started

Duration
24h 9m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We think the impact from the issue is over.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    incident.io

    For customers who use our Jira auto-export feature - we are sometimes creating duplicate tickets for a single incident. We are working on a fix now.

  2. Identified

    incident.io

    We believe we've found a fix, which we're currently deploying.

  3. Monitoring

    incident.io

    We believe that we have fixed the issue: we will now create only one Jira ticket for each incident going forwards.

  4. Resolved

    incident.io

    We think the impact from the issue is over.