Workflows and Reporting experiencing issues with Conversation Attributes

Resolved

Started

Lasted 3h 22m

View official incident ↗

Updates

  1. Resolved

    This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

  2. Identified

    We have identified the root cause of the issue and are implementing a fix. We've limited the impact to specific Custom Reports. We’ll update you here once we’ve confirmed our fix has been effective.

  3. Investigating

    We're continuing to see issues with Reports and Workflows and our team continuing to investigate. We’ll keep you updated here as we know more.

  4. Investigating

    We're seeing issues loading Workflows and Reports that access Conversation Attributes. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.