Delays in sending emails from Intercom

Resolved

Started

Lasted 19m

View official incident ↗

Updates

  1. Resolved

    Email sending was delayed between 18:53 UTC - 19:33 UTC. Email sending is back to normal.

  2. Monitoring

    Things are looking better now and we're processing our backlogs.

  3. Identified

    Intercom's outbound email provider is experiencing an outage, impacting workspaces hosted in Intercom's USA and Australia regions. All outbound emails including administrative emails such as sign-up verification and notifications are affected. We're monitoring the situation.