Customer contact details showing up as "Redacted" in the Intercom Inbox

Resolved

Started

Lasted 12m

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Updates

  1. Resolved

    Between 16:50 UTC and 17:39 UTC contact details were replaced with "Redacted" in the Intercom Helpdesk for teammates missing explicit permissions to view contact details. We're sorry for the disruption.

  2. Investigating

    We're investigating reports of customer contact details showing up as "Redacted" in the Intercom helpdesk.