Delays in outbound email delivery

Identified

Started

View official incident ↗

Updates

  1. Identified

    We’ve confirmed that the delays are caused by an ongoing Microsoft outage, EX1550543: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect. Our email service provider is tracking their response to the outage on their own status page: https://status.sparkpost.com/incidents/37r4xk532jd6. Any emails that fail to deliver are queued and will be retried periodically. Our team is monitoring the outage and will update as the situation develops.

  2. Investigating

    We're investigating reports that some outbound emails sent from Intercom aren't reaching recipients.