Fin is experiencing issues

Resolved

Started

Lasted 2h 55m

View official incident ↗

Updates

  1. Resolved

    This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

  2. Monitoring

    We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

  3. Identified

    We have identified the root cause of the issue and are implementing a fix. We’ll update you here once we’ve confirmed our fix has been effective.

  4. Investigating

    Fin is currently experiencing difficulties affecting some customers. Our team is aware of the issue and are currently investigating. We will update you here when we have more information.