Jamf Protect for macOS - Degraded Performance

Resolved

Minor impact

Started

Lasted 19h 25m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved. In the process we've reverted from version 8.16.0 to 8.15.0. Please refer to the Jamf Protect macOS Security Portal Release Notes for future updates.

  2. Monitoring

    A fix has been implemented and we are monitoring the results. Performance is expected to continually improve over the next several hours.

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Investigating

    Incident Summary: Degraded Performance in Jamf Protect for macOS, Customer Impact: Client machines may experience delays with retrieving configurations, plan updates and checking-in to Jamf Protect backend. Status: The issue is under active investigation by our Engineering teams. We appreciate your patience and are committed to resolving this as swiftly as possible.