Performance Degradation – SecureDNS (APAC)

Resolved

Minor impact

Started

Lasted 1h 44m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Investigating

    Date/Time: 2025-12-10 01:30 UTC We are investigating increased latency in SecureDNS policy evaluation for Jamf Security Cloud and Jamf Safe Internet in the APAC region. Customers may experience intermittent delays in DNS resolution. Customer Impact: Partial service degradation; browsing or connectivity may be slower for affected users. Affected Services: SecureDNS (Jamf Security Cloud / Jamf Safe Internet) Affected Regions: APAC (ap-northeast-1) Jamf Engineering is investigating and monitoring performance. Updates to follow. No customer action required at this time.