Performance Degradation – SecureDNS (APAC)

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   11 months ago

   Jamf

   Date/Time: 2025-12-10 01:30 UTC We are investigating increased latency in SecureDNS policy evaluation for Jamf Security Cloud and Jamf Safe Internet in the APAC region. Customers may experience intermittent delays in DNS resolution. Customer Impact: Partial service degradation; browsing or connectivity may be slower for affected users. Affected Services: SecureDNS (Jamf Security Cloud / Jamf Safe Internet) Affected Regions: APAC (ap-northeast-1) Jamf Engineering is investigating and monitoring performance. Updates to follow. No customer action required at this time.

2. Monitoring

   11 months ago

   Jamf

   A fix has been implemented and we are monitoring the results.

3. Resolved

   11 months ago

   Jamf

   This incident has been resolved.