Jamf Trust / Private Access Connectivity Interruption

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   6 months ago

   Jamf

   Customers using Jamf Trust on macOS and iOS/iPadOS are experiencing connectivity failures. Devices are unable to establish a stable tunnel connection and are cycling between bypass mode and tunnel recovery. General internet access remains unaffected, but ZTNA and Private Access functionality is disrupted. Our engineering team is actively investigating the root cause. This is being treated as a critical incident and is our top priority. We appreciate your patience and are committed to resolving this as swiftly as possible.

2. Identified

   6 months ago

   Jamf

   We have identified that VPN load balancer infrastructure in the APAC region (apse2) experienced an unexpected restart due to resource constraints. Infrastructure has been scaled up and services are being restored. No action is required from customers at this stage, and we will update here once connectivity is restored.

3. Monitoring

   6 months ago

   Jamf

   Infrastructure has been successfully scaled up. Services are being monitored to confirm stability. No action is required from customers and Jamf Trust should reconnect automatically.

4. Resolved

   6 months ago

   Jamf

   Full service has been restored, and we will conduct a post-incident review. We appreciate your patience and apologise for any disruption caused.