Intermittent authentication failures when logging into Jamf Protect

Resolved

Major impact

Started

Lasted 28m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    We are continuing to monitor for any further issues.

  3. Monitoring

    Our IDaaS provider has taken the necessary remediation steps and we are now observing full recovery. We are continuing to monitor this issue, however all symptoms have resolved.

  4. Investigating

    Some customers are experiencing an inability to authenticate via OIDC when accessing the Jamf Protect Admin Console with Jamf ID or their IdP configured in Jamf Account, due to an upstream issue with our IDaaS provider.