Resolved incident
Partial outage in JFrog Cloud Platform affecting services on Azure US West
JFrog · Major · Started
- Duration
- 6h 53m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Status: Resolved / Post-Recovery Validation Impact: Services Restored JFrog services are now fully operational following the resolution of a significant upstream infrastructure outage within Azure. Our internal automated monitoring confirms that all our core functionalities have returned to expected performance levels. Recovery & Ongoing Validation While primary connectivity and service layers have been restored, the JFrog engineering team remains in an active monitoring phase. We are currently performing comprehensive validations across all Azure services including storage and compute components. This process ensures that all dependent systems have achieved full synchronization and are performing at optimal capacity. Incident Timeline (UTC) 12:30 UTC: The infrastructure provider confirmed the restoration of facility power and physical network connectivity. Subsequent Window: Azure Cloud services were recovered, enabling the sequential restoration and stabilization of the JFrog service layers. For further technical details regarding the root cause of the underlying infrastructure failure, please refer to the official Azure Status Page - https://azure.status.microsoft/en-us/status
Event timeline
How this incident unfolded, from the official status page.
Resolved
JFrog
Status: Resolved / Post-Recovery Validation Impact: Services Restored JFrog services are now fully operational following the resolution of a significant upstream infrastructure outage within Azure. Our internal automated monitoring confirms that all our core functionalities have returned to expected performance levels. Recovery & Ongoing Validation While primary connectivity and service layers have been restored, the JFrog engineering team remains in an active monitoring phase. We are currently performing comprehensive validations across all Azure services including storage and compute components. This process ensures that all dependent systems have achieved full synchronization and are performing at optimal capacity. Incident Timeline (UTC) 12:30 UTC: The infrastructure provider confirmed the restoration of facility power and physical network connectivity. Subsequent Window: Azure Cloud services were recovered, enabling the sequential restoration and stabilization of the JFrog service layers. For further technical details regarding the root cause of the underlying infrastructure failure, please refer to the official Azure Status Page - https://azure.status.microsoft/en-us/status
Identified
JFrog
JFrog Engg have recovered Artifactory services for all customers in the region Azure US West region. Azure Infrastructure is still not fully stable & Microsoft Team is continuing to work on it.
Identified
JFrog
Microsoft Azure engineering is actively working on restoring services at the infrastructure layer. JFrog Engg Team is monitoring the progress closely as they address the underlying compute failure. Official Microsoft outage details and status updates can be tracked at: https://app.azure.com/h/JLPW-7W8/86af1b
Identified
JFrog
Summary: We are currently experiencing a partial service disruption affecting customers in the Azure US West region. This is due to underlying compute issues at the Microsoft Azure infrastructure layer. Action: JFrog Engineers are actively working to mitigate the impact and recover services.