Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   about 2 months ago

   Jira

   Impact

2. Monitoring

   about 2 months ago

   Jira

   Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/

3. Resolved

   about 2 months ago

   Jira

   We're now seeing full recovery across Atlassian services that have been impacted, and this incident is now resolved. For those continuing to experience issues relating to this incident we encourage you to please check https://status.cloud.microsoft/ as they continue to provide further updates about additional services.