Resolved incident

Keeper vault login errors - resolved

Keeper · Critical · Started

Duration
17m
Severity
Critical
Status
Postmortem

Summary

Critical · Postmortem

We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Keeper

    We are still working on the issue which is causing login errors in the US region. Please use Keeper's "work offline" while we are working to resolve the issue.

  2. Resolved

    Keeper

    The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.

  3. Postmortem

    Keeper

    We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.