Login errors in the EU data center

Postmortem

Critical impact

Started

Lasted 41m

View official incident ↗

Updates

  1. Postmortem

    At 4:37AM PST, Keeper experienced API errors in the EU region. Service was restored by 5:35AM PST following a database failover. The issue was caused by a bug in the new Device Management API, released the day before. During device registration, the system attempted to delete old devices, which created high database load for accounts with large device counts. The bug was identified, fixed, and a patch was deployed. We apologize for the disruption. To ensure uninterrupted access, we recommend enabling “Work Offline” mode for your account.

  2. Resolved

    Login errors in the EU region have been fully resolved. We will update this incident postmortem with additional information shortly.

  3. Identified

    We have identified the issue causing login errors in the EU data center. Our team is working on a resolution.

  4. Investigating

    We are investigating login errors in the EU data center.