Resolved incident

Email delivery in US region due to AWS US-EAST outage

Keeper · Minor · Started

Duration
5h 57m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

All Keeper email delivery services in US-EAST-1 were restored around 4AM PST.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Keeper

    AWS is reporting errors in the US-EAST region that are affecting multiple services, affecting email and SMS delivery which impacts Keeper device approvals. The AWS Service Health dashboard can be monitored here: https://health.aws.amazon.com/health/status

  2. Identified

    Keeper

    SMS delivery services have been restored, but AWS Lambda is still down which affects our email delivery of device approvals. We recommend using the "Keeper Push" or TOTP method of device approval.

  3. Resolved

    Keeper

    All Keeper email delivery services in US-EAST-1 were restored around 4AM PST.