Resolved incident

Vault login issues in US

Keeper · Critical · Started

Duration
6m
Severity
Critical
Status
Postmortem

Summary

Critical · Postmortem

Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Keeper

    We are investigating vault login issues in the US data center.

  2. Resolved

    Keeper

    Vault login issues in the US has been resolved. We will update this statuspage event with additional details.

  3. Postmortem

    Keeper

    Our team received notification of API errors at 10:20AM PST. Between 10:20AM and 10:50AM the errors were intermittent and causing vault login errors in the US data center. The DevOps team resolved the issue fully at 10:53AM PST. After resolution of the issue, the engineering team researched the cause and found that a bug in the desktop app and also a related bug down the chain of processes in the backend API caused some client devices to generate a high number of full-sync API calls. We have identified the root cause and a patch is being applied to both Desktop App and Backend API components over the next 24 hours.