Resolved incident

Login Errors - US Production

Keeper · Critical · Started

Duration
4m
Severity
Critical
Status
Postmortem

Summary

Critical · Postmortem

For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Keeper

    We are aware of login issues in the US data center. We are working towards resolution.

  2. Resolved

    Keeper

    Login issues have been resolved.

  3. Postmortem

    Keeper

    For 9 minutes from 2:46PM PST to 2:55 PM PST, a high number of login errors occurred as a result of a scheduled backend API software update. The issue resolved itself after the update was completed. The development team is researching the underlying cause.