Resolved incident
Email validation error on web vault login screen
Keeper · Minor · Started
- Duration
- 1h 42m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Download Keeper Desktop version 16.10.5 from our website or update from the app store when this version has been published in the next 24 hours.
Event timeline
How this incident unfolded, from the official status page.
Identified
Keeper
We are releasing a Web Vault and Desktop App update to version 16.10.5 that resolves a login error for customers with email domains containing certain characters such as a dash. This update will be published by approximately 12PM PST. Pushing to the app stores for Desktop version may take up to 24 hours. After the update goes live, we will send another notification.
Resolved
Keeper
The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Download Keeper Desktop version 16.10.5 from our website or update from the app store when this version has been published in the next 24 hours.