Resolved incident

Login errors - Resolved

Keeper · Critical · Started

Duration
17m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Keeper

    We are investigating login errors in the US production region due to AWS connectivity issues.

  2. Identified

    Keeper

    We have identified the issue with AWS and the issue is being resolved in a few minutes.

  3. Resolved

    Keeper

    The issue has been resolved. An underlying AWS database error resulted in a failover event which was handled successfully after a few minutes. We are working with the AWS team to identify the root cause.