Resolved incident

GovCloud SSO login 403 error - Resolved

Keeper · Major · Started

Duration
< 1m
Severity
Major
Status
Postmortem

Summary

Major · Postmortem

Some SSO logins on the GovCloud environment were generating a 403 error. An overly aggressive WAF rule in the Amazon Shield system blocked the requests. The DevOps team applied the necessary WAF rule policy changes to resolve the issue.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Keeper

    We are aware of 403 errors that were occurring when logging in through GovCloud with SSO. The issue has been resolved. An overly aggressive WAF rule in the Amazon Shield system blocked the requests.

  2. Postmortem

    Keeper

    Some SSO logins on the GovCloud environment were generating a 403 error. An overly aggressive WAF rule in the Amazon Shield system blocked the requests. The DevOps team applied the necessary WAF rule policy changes to resolve the issue.