Resolved incident
MyKinsta Support System Unavailable
Kinsta · Critical · Started
- Duration
- 2h 35m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
This incident has been resolved.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Kinsta
Our support system is not currently available. We are working to resolve the issue as quickly as possible.
Identified
Kinsta
The issue has been identified as being with our upstream service provider, Intercom. They have a status page for the issue here: https://www.intercomstatus.com/us-hosting/incidents/01KE789YVV0EDD4555S9R5ZXQY
Monitoring
Kinsta
A fix has been implemented by Intercom and we are monitoring the results.
Identified
Kinsta
The issue has reoccurred and Intercom is investigating.
Monitoring
Kinsta
Intercom has implemented another fix and we are continuing to monitor.
Resolved
Kinsta
This incident has been resolved.