MyKinsta Support System Unavailable

Resolved

Critical impact

Started

Lasted 2h 35m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Intercom has implemented another fix and we are continuing to monitor.

  3. Identified

    The issue has reoccurred and Intercom is investigating.

  4. Monitoring

    A fix has been implemented by Intercom and we are monitoring the results.

  5. Identified

    The issue has been identified as being with our upstream service provider, Intercom. They have a status page for the issue here: https://www.intercomstatus.com/us-hosting/incidents/01KE789YVV0EDD4555S9R5ZXQY

  6. Investigating

    Our support system is not currently available. We are working to resolve the issue as quickly as possible.