Resolved incident
Downtime issues in London datacenter
Kinsta · Major · Started
- Duration
- 27h 25m
- Severity
- Major
- Status
- Resolved
Summary
Major · Resolved
Service in the London (UK) data center has remained stable since the last update. The issue is now resolved at this time. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Kinsta
We are getting reports of downtime and performance issues for sites hosted in London datacenter. We are currently investigating the issue and will provide updates as we make progress.
Investigating
Kinsta
Our investigation suggests that this might be related to our cloud provider and we are working with them to try and determine the cause so that we can start working on a solution.
Identified
Kinsta
We have confirmed that this is related to an issue at our cloud provider, and we are working with them to reach a resolution.
Identified
Kinsta
Our cloud provider is still working on a full resolution to this issue.
Identified
Kinsta
Some sites may be coming back online, at least partially. This issue is still being worked on however, and is not fully resolved.
Identified
Kinsta
We are continuing to see more sites come back online, and will continue to work on resolving any issues with the remaining sites, and monitor for stability.
Monitoring
Kinsta
At this time we are seeing that service to all affected sites in the region should be restored. We are continuing to monitor the region to ensure ongoing service stability. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.
Monitoring
Kinsta
We are continuously monitoring for any issues.
Monitoring
Kinsta
We are continuing to monitor the region to ensure ongoing service stability. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.
Resolved
Kinsta
Service in the London (UK) data center has remained stable since the last update. The issue is now resolved at this time. If you are still seeing issues with your website please contact our support team. Thank you for your patience and we do apologize for any disruption to your business.