MyKinsta Support System Messages Delayed

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Kinsta

   Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.

2. Identified

   3 months ago

   Kinsta

   We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.

3. Identified

   3 months ago

   Kinsta

   Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting

4. Identified

   3 months ago

   Kinsta

   We are continuing to work on a fix for this issue with our support system provider.

5. Identified

   3 months ago

   Kinsta

   Intercom is currently working on a resolution for this issue, and we will update again once that is in place.

6. Monitoring

   3 months ago

   Kinsta

   A fix has been implemented and we are monitoring the results.

7. Resolved

   3 months ago

   Kinsta

   This has been resolved.