MyKinsta Support System Messages Delayed

Resolved

Critical impact

Started

Lasted 3h 38m

View official incident ↗

Updates

  1. Resolved

    This has been resolved.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Identified

    Intercom is currently working on a resolution for this issue, and we will update again once that is in place.

  4. Identified

    We are continuing to work on a fix for this issue with our support system provider.

  5. Identified

    Intercom has updated their status page for this issue: https://www.finstatus.com/us-hosting

  6. Identified

    We've identified the issue as being with our upstream provider, Intercom. We are reaching out to them to resolve this.

  7. Investigating

    Our support system is currently experiencing significant message delays. We are working to resolve the issue as quickly as possible.