Mykinsta file manager issue with uploading larger files

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   2 months ago

   Kinsta

   We are currently investigating reports of issues with uploading larger files (100+ MB).

2. Investigating

   2 months ago

   Kinsta

   We are continuing to investigate the issue.

3. Investigating

   2 months ago

   Kinsta

   We are continuing to investigate the issue.

4. Investigating

   2 months ago

   Kinsta

   We are continuing to investigate the issue.

5. Investigating

   2 months ago

   Kinsta

   We are continuing to investigate the issue.

6. Investigating

   2 months ago

   Kinsta

   We are continuing to investigate the issue.

7. Investigating

   2 months ago

   Kinsta

   We are continuing to investigate the issue and apologize for the inconvenience.

8. Investigating

   2 months ago

   Kinsta

   The issue is still being investigated by our engineers.

9. Investigating

   2 months ago

   Kinsta

   Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

10. Investigating

    2 months ago

    Kinsta

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.

11. Investigating

    2 months ago

    Kinsta

    Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.

12. Investigating

    2 months ago

    Kinsta

    We are still investigating the issue. Thank you for your patience.

13. Investigating

    2 months ago

    Kinsta

    We are still investigating the issue. Thank you for your patience.

14. Investigating

    2 months ago

    Kinsta

    We are still investigating the issue. Thank you for your patience.

15. Investigating

    2 months ago

    Kinsta

    The issue is still being investigated by our engineers.

16. Investigating

    2 months ago

    Kinsta

    The issue is still being investigated by our engineers.

17. Investigating

    2 months ago

    Kinsta

    The issue is still being investigated by our engineers. We appreciate your continued patience.

18. Investigating

    2 months ago

    Kinsta

    The issue is still being investigated by our engineers. We appreciate your continued patience.

19. Investigating

    about 2 months ago

    Kinsta

    We are still investigating the issue, thank you for your continued patience.

20. Investigating

    about 2 months ago

    Kinsta

    We are still investigating the issue, thank you for your continued patience.

21. Investigating

    about 2 months ago

    Kinsta

    We are still investigating the issue, thank you for your continued patience.

22. Investigating

    about 2 months ago

    Kinsta

    We are still investigating the issue, thank you for your continued patience.

23. Investigating

    about 2 months ago

    Kinsta

    We are still investigating the issue, thank you for your continued patience.

24. Investigating

    about 2 months ago

    Kinsta

    The issue is still being investigated by our engineers. We appreciate your continued patience.

25. Investigating

    about 2 months ago

    Kinsta

    Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.

26. Resolved

    about 2 months ago

    Kinsta

    We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP. If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.