Past incident
MFA emails not being sent for MyKinsta
Kinsta · Major · Started
- Duration
- Unavailable
- Severity
- Major
- Status
- No longer listed as active
Summary
Major · No longer listed as active
We have identified the issue as being with our upstream email provider, and a fix has been implemented. Please attempt to log in again if you were not receiving the MFA emails previously. We have been notified by our internal teams that the emails were queued and are being sent first, so there may be some delay in emails being sent until those can be processed. If you are still experiencing issues, please email us at support@kinsta.com.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Kinsta
We are investigating issues with MFA emails for login requests that are not being sent.
Monitoring
Kinsta
We have identified the issue as being with our upstream email provider, and a fix has been implemented. Please attempt to log in again if you were not receiving the MFA emails previously. We have been notified by our internal teams that the emails were queued and are being sent first, so there may be some delay in emails being sent until those can be processed. If you are still experiencing issues, please email us at support@kinsta.com.