Resolved incident
MyKinsta dashboard login issues
Kinsta · Critical · Started
- Duration
- 6h 13m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
MyKinsta has remained operational during our monitoring, and as such, we will mark this incident as resolved. Thank you for your patience throughout this, and we do apologize for any issues you experienced attempting to access MyKinsta.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Kinsta
We are currently investigating reports for new sessions in MyKinsta dashboard where the login to our dashboard is hanging. We will provide updates as soon as they become available.
Identified
Kinsta
The issue has been identified and a fix is being implemented.
Investigating
Kinsta
The fix we attempted to deploy didn't work, we are continuing to investigate this further on our end. We will provide updates as soon as they become available! Thanks for your understanding and patience.
Investigating
Kinsta
Our Engineering team has identified that this is impacting other MyKinsta-related actions, such as creating new environments and adding domains to environments. We are continuing to investigate this issue. Thank you for your continued patience.
Investigating
Kinsta
Our Engineering team are continuing to investigate the issue. If you require assistance and are unable to log into MyKinsta, please reach out to our Support team by emailing support@kinsta.com.
Investigating
Kinsta
Our Engineering team are continuing to investigate the issue.
Investigating
Kinsta
MyKinsta will be completely unavailable while our Engineering team continue to focus on resolving this issue. Websites are not impacted by this MyKinsta outage. Thank you for your continued patience.
Investigating
Kinsta
Our Engineering team are continuing to investigate the issue as a priority.
Monitoring
Kinsta
Our Engineering team has implemented a solution and is currently monitoring the results.
Monitoring
Kinsta
MyKinsta has remained fully operational since the solution was deployed. We will continue to monitor the situation.
Resolved
Kinsta
MyKinsta has remained operational during our monitoring, and as such, we will mark this incident as resolved. Thank you for your patience throughout this, and we do apologize for any issues you experienced attempting to access MyKinsta.