MyKinsta Support System Unavailable

Resolved

Critical impact

Started

Lasted 1h 38m

View official incident ↗

Updates

  1. Resolved

    Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.

  2. Monitoring

    Intercom has implemented a fix and we are continuing to monitor the service.

  3. Identified

    Intercom has identified a database issue and they are working on restoring the application as soon as possible. We appreciate your patience while the upstream provider works on resolving this issue.

  4. Identified

    Our upstream provider has identified an issue and they are investigating into the matter as well. They have a status page open you may find at https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W

  5. Investigating

    Our support system is not currently available. We are working to resolve the issue as quickly as possible.