Resolved incident
MyKinsta Support System Unavailable
Kinsta · Critical · Started
- Duration
- 1h 38m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.
Event timeline
How this incident unfolded, from the official status page.
Investigating
Kinsta
Our support system is not currently available. We are working to resolve the issue as quickly as possible.
Identified
Kinsta
Our upstream provider has identified an issue and they are investigating into the matter as well. They have a status page open you may find at https://www.intercomstatus.com/us-hosting/incidents/01KEJ5AZFPGWKRV57MMEAR9M0W
Identified
Kinsta
Intercom has identified a database issue and they are working on restoring the application as soon as possible. We appreciate your patience while the upstream provider works on resolving this issue.
Monitoring
Kinsta
Intercom has implemented a fix and we are continuing to monitor the service.
Resolved
Kinsta
Our support system is now available. We do apologize for any difficulties you experienced attempting to reach our support team.