Resolved incident

Flow sending delays

Klaviyo · Minor · Started

Duration
2h 3m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Flow message sending has fully recovered and is processing at normal speeds. Delayed messages were not lost and have since been delivered. This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Klaviyo

    We are investigating reports of delays affecting flow message sending. Some customers may see flow messages send later than expected. We will share another update as soon as we have more information.

  2. Investigating

    Klaviyo

    We are continuing to investigate this issue.

  3. Identified

    Klaviyo

    We have identified the cause of the delays affecting flow message sending and are working on a fix. Some customers may continue to see flow messages send later than expected while we resolve this. We will share another update shortly.

  4. Monitoring

    Klaviyo

    Flow message sending is recovering, and delays are clearing. Some customers may still see flow messages send later than expected as remaining processing catches up. We continue to monitor closely and appreciate your patience throughout this incident.

  5. Monitoring

    Klaviyo

    Delays have now largely cleared but some customers may still see flow messages send later than expected. We continue to monitor closely and will share another update shortly.

  6. Resolved

    Klaviyo

    Flow message sending has fully recovered and is processing at normal speeds. Delayed messages were not lost and have since been delivered. This incident has been resolved.