Elevated errors for SMS opt-ins, scheduling, and sending

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Klaviyo

   We are currently investigating an issue impacting SMS subscriptions, delays in SMS sending, and errors when creating or scheduling SMS and WhatsApp campaigns. We are working to restore normal service as quickly as possible. We will share another update as soon as we have more information.

2. Identified

   3 months ago

   Klaviyo

   We have identified the cause of the issue and a fix has been implemented. We are starting to see improvements in system performance.

3. Monitoring

   3 months ago

   Klaviyo

   System performance for SMS opt-in forms, sending, and campaign creation and scheduling remains stable. We continue to monitor closely and appreciate your patience throughout this incident.

4. Resolved

   3 months ago

   Klaviyo

   SMS subscriptions, SMS sending, and the creation and scheduling of SMS and WhatsApp campaigns are operating as expected. This incident has been resolved.