Facebook Ads are not syncing correctly

Event timeline

How this incident unfolded, from the official status page.

1. Identified

   12 months ago

   Klaviyo

   As of 1:00 AM ET (approximately one hour ago), our Facebook integration sync encountered a failure, resulting in a temporary delay in data sync. We have confirmed that no data has been lost, and the system failure is strictly impacting sync times. The root cause has been successfully identified, and our engineering team is actively working on deploying the necessary fix.

2. Monitoring

   12 months ago

   Klaviyo

   A fix has been identified and we are monitoring the results.

3. Resolved

   12 months ago

   Klaviyo

   The incident is now resolved. All delayed data for Facebook Integrations, which occurred between 1:00 AM and 2:00 AM, has been fully restored.