Campaign sending delays

Resolved

Minor impact

Started

Lasted 3h 39m

View official incident ↗

Updates

  1. Resolved

    Campaign sending has been restored and the backlog of delayed campaigns has completed sending. This incident has been resolved.

  2. Monitoring

    We have deployed a fix and campaign sending is recovering. We are processing the backlog of delayed campaigns and expect to deliver them shortly. We continue to monitor closely and appreciate your patience throughout this incident.

  3. Identified

    We are continuing to work through the fix for this issue. We are working to resolve this as quickly as possible and will share another update shortly.

  4. Identified

    We have identified the root cause and are working on a fix. We will share another update shortly.

  5. Investigating

    Some customers may be experiencing delays with campaign sending, where sends are currently stuck in processing. We are investigating the issue and will provide an update as soon as we have more information.