Resolved incident

Template Tag redirecting issue

Klaviyo · None · Started

Duration
< 1m
Severity
None
Status
Resolved

Summary

None · Resolved

Between 3:46pm EST and 7:29pm EST on 23rd Oct 2025, customers may have noticed an issue causing web view & unsubscribe tags to redirect to incorrect Template previews or broken pages. This may have affected some customers' ability to view or test templates as expected. The Engineering team has identified the cause and implemented the fix. We are seeing links redirect as expected.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Klaviyo

    Between 3:46pm EST and 7:29pm EST on 23rd Oct 2025, customers may have noticed an issue causing web view & unsubscribe tags to redirect to incorrect Template previews or broken pages. This may have affected some customers' ability to view or test templates as expected. The Engineering team has identified the cause and implemented the fix. We are seeing links redirect as expected.