Delays in email & mobile push event processing

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 1 year ago

   Klaviyo

   We are currently investigating a delay in event processing for email & mobile push related events such as delivered, open, and click events. The delay began at 2:00AM (US Eastern). Any email or push message reporting and segments based on email or push events will be outdated. Message sending is not impacted. We are working to resolve this delay in event processing.

2. Identified

   over 1 year ago

   Klaviyo

   We have addressed the underlying issue and have begun processing email message events. We expect to process all of the delayed events with no data loss. The team determined that push message events were not impacted.

3. Resolved

   over 1 year ago

   Klaviyo

   Email message events are now processing in real-time, and the team is replaying any dropped events.