Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

Resolved

Major impact

Started

Lasted 1h 38m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Monitoring

    Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.

  3. Identified

    Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.

  4. Investigating

    Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.