Klaviyo Helpdesk, Customer Hub, and Customer Agent services Outage

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   11 months ago

   Klaviyo

   Starting at 3:00pm (US Eastern), Klaviyo Helpdesk, Customer Hub, and the onsite web chat functionality of Customer Agent are unavailable. Our team is investigating the issue and will update with progress as soon as possible.

2. Identified

   11 months ago

   Klaviyo

   Starting at 3:40pm (US Eastern), we have restored access to these services (Customer Hub, Helpdesk, and Customer Agent). We continue to closely monitor these systems.

3. Monitoring

   11 months ago

   Klaviyo

   Access to these services (Customer Hub, Helpdesk, and Customer Agent) remains stable. We are continuing to closely monitor these systems.

4. Resolved

   11 months ago

   Klaviyo

   This incident has been resolved.