Investigating - Known Impact

Resolved

Minor impact

Started

Lasted 5h 10m

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Updates

  1. Resolved

    The issue with Observability Traces has been resolved. Missing trace data has been recovered.

  2. Monitoring

    The issue with Observability Traces has been identified and a fix has been implemented. We have recovered most trace data that was missing from July 30th 5:16pm to July 31st 10:59am PT. We will resolve the incident once we fully complete data recovery (expected to complete by 5pm PT).

  3. Identified

    Customers are experiencing missing Observability Traces ingested from July 30th 5:16pm until July 31st 10:59am PT. Observability Logs / Metrics are unaffected. We have identified the issue and are continuing our work to recover the missing Traces data.

  4. Investigating

    All customers are experiencing missing Observability Traces starting July 30th at 5:16pm PT. We are investigating and will provide updates as they become available. Trace data is not lost and we are working to recover it.