Resolved incident

API key generation issues in EU data center

Lever · Major · Started

Duration
1h 8m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved. Impact Summary: Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC). Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected An RCA will be provided within 7-10 business days if applicable.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Lever

    We are currently investigating an issue preventing new API keys from being generated in our EU environment (EUDC). Impact: Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments remain unaffected at this time. Updates to follow shortly

  2. Resolved

    Lever

    This incident has been resolved. Impact Summary: Customers may have had an issue preventing new API keys from being generated in our EU environment (EUDC). Existing or pre-existing API connections in the EU region may also be impacted. Global (non-EU) environments were unaffected An RCA will be provided within 7-10 business days if applicable.