Resolved incident
Google Cloud Services Down - Pillar Impacted
Lever · Major · Started
- Duration
- 16h 4m
- Severity
- Major
- Status
- Postmortem
Summary
Major · Postmortem
On June 12, 2025, between 10:51 AM and 1:36 PM PT, Pillar experienced a service outage due to a widespread disruption within Google Cloud Platform \(GCP\), our cloud infrastructure provider. During this time, customers were unable to access the Pillar web application \([app.pillar.hr](http://app.pillar.hr)\), and Pillar integrations within Jobvite and Lever were also unavailable. The issue was caused by a global outage affecting GCP services, which directly impacted the infrastructure Pillar relies on to remain accessible. While our team closely monitored the situation, resolution was dependent on GCP restoring its services. Once the platform-wide issue was resolved, Pillar services recovered automatically. Our team also proactively reviewed the impacted period and worked to recover and restore any affected interviews where possible. However, due to the nature of the outage, we were unable to capture data from some interviews that were scheduled during the downtime. To improve our response to future incidents, we are integrating Pillar monitoring and alerting into Employ’s centralized Incident Response system and evaluating additional strategies to improve platform resilience. Moving forward, customers can view live system availability and updates anytime at [https://status.pillar.hr/](https://status.pillar.hr/). We sincerely apologize for the disruption and appreciate your continued trust in us. If you have any questions, please don’t hesitate to reach out.
Event timeline
How this incident unfolded, from the official status page.
Identified
Lever
An issue has been identified where there appears to be an outage with Google Cloud Services, Pillar is impacted. https://status.cloud.google.com
Resolved
Lever
This incident has been resolved.
Postmortem
Lever
On June 12, 2025, between 10:51 AM and 1:36 PM PT, Pillar experienced a service outage due to a widespread disruption within Google Cloud Platform \(GCP\), our cloud infrastructure provider. During this time, customers were unable to access the Pillar web application \([app.pillar.hr](http://app.pillar.hr)\), and Pillar integrations within Jobvite and Lever were also unavailable. The issue was caused by a global outage affecting GCP services, which directly impacted the infrastructure Pillar relies on to remain accessible. While our team closely monitored the situation, resolution was dependent on GCP restoring its services. Once the platform-wide issue was resolved, Pillar services recovered automatically. Our team also proactively reviewed the impacted period and worked to recover and restore any affected interviews where possible. However, due to the nature of the outage, we were unable to capture data from some interviews that were scheduled during the downtime. To improve our response to future incidents, we are integrating Pillar monitoring and alerting into Employ’s centralized Incident Response system and evaluating additional strategies to improve platform resilience. Moving forward, customers can view live system availability and updates anytime at [https://status.pillar.hr/](https://status.pillar.hr/). We sincerely apologize for the disruption and appreciate your continued trust in us. If you have any questions, please don’t hesitate to reach out.